Frequently asked questions about In Home Care.
In-Home Care
How long have you been in business?
Assisted Living Arizona was founded in Tempe, Arizona in 1990. Assisted Living Arizona is family owned and operated. ALA's owner and founder is a registered nurse.
What king of services do you provide?
Assisted Living Arizona provides an array of services across Maricopa County to families just like yours. A full list of services is available by clicking here.
Where do you provide services?
Our local office of part of a county-wide network of in-home care providers. We have providers available to you anywhere in Maricopa County.
Are your caregivers experienced and safe?
Yes, every ALA Home Care caregiver has at least one year of hands-on experience. We are the only agency in the valley that requires this condition of experience from our caregivers. In addition, ALA Home Care requires that each caregiver have a current fingerprint clearance card to demonstrate that our caregivers have successfully undergone criminal background checks.
Will I have a choice of who comes into my home?
Yes, we encourage your involvement in the decision-making process. With our experienced health care coordinators, you can rest assured that we do our best to take the guesswork out of matching the right caregiver to you and your family. However, you must be satisfied. We will never send a caregiver that does not meet your needs. We will always accommodate any requests you may have for a change in caregivers.
Will my family member always receive care from the same caregiver?
ALA's goal is to establish a long-term care-giving relationship with your family member. Should your family request another caregiver for any reason, we will search for a replacement until your family is happy. We understand that a strong rapport and trust with a caregiver is vital to a successful home care experience. If your family member receives care for many hours in a day or at different times of the day throughout the week, it may be necessary to schedule more than one caregiver in a given week. If you family requires several caregivers, our goal is the same: we want you satisfied and happy. We will do what it takes to make sure we achieve that goal.
Can Assisted Living Arizona help with medications?
ACC caregivers can administer medications as directed by a licensed physician. Medication reminders and assistance with medication administration is one of our most requested services.
Can I change or discontinue the services my family member receives?
You can change the type of service we provide your family member whenever it's necessary. We understand the situation can quickly change, so we are flexible as possible with your family member's care. You are never bound to a long-term contract, so you can discontinue your relationship with ALA at your discretion.
Do I need a physician's authorization for your services?
No. You do not need pre-authorization, pre-qualification, certification or even a prescription to begin ALA In-home care services. Choose the services with fit your family member's needs and the frequency at which the services are provided.
Are In-home care services covered by insurance or Medicare?
Medicare does not typically pay for the type of hourly personal care services that Assisted Living Arizona provides. Assisted Living Arizona does have a number of relationships with many insurance companies that fully or partially reimburse for Assisted Living Arizona Services. We can assist you in determining if your family member's insurance will cover our services.
How is the privacy of my personal information maintained?
Assisted Living Arizona adheres to all applicable federal and state guidelines related to personal and health care information. This begins once you have contacted our office for assistance. Our written service agreement stipulates the specific restrictions on the use of your information. The agreement will clarify which individuals will be given access to information and under what circumstances.
Assisted Living Arizona seems like a good choice. What is our next step?
Give our professional staff a call. We will arrange a time to visit you, your family member and representative (if appropriate) to discuss your particular situation and how Assisted Living Arizona can help.
Together, we can review the care that your family member will need and the services we can provide. Well will answer all your questions regarding services and costs. We will then assemble your family member's custom care plan and match the right caregiver for your family member. Usually, we can begin to provide services with a matter of hours.
